Terms and Conditions

1. Company Information

Gate Main operates a B2B travel technology platform and marketplace that enables travel businesses to distribute and purchase travel-related services.

2. Definitions

3. Account Registration

3.1 Eligibility — Access to the platform is restricted to legally registered businesses operating in the travel industry or related sectors.

3.2 Account Information — Clients must provide accurate and complete registration information including company name, business registration details, contact information, and authorized user details.

3.3 Account Responsibility — The Client is responsible for maintaining confidentiality of login credentials, all activities conducted under their account, and ensuring authorized use of the platform.

3.4 Account Verification — Gate Main reserves the right to verify company information and may request supporting documentation before activating or maintaining an account.

3.5 Account Suspension — Gate Main may suspend or terminate accounts in cases of fraudulent activity, violation of these Terms, misuse of the platform, or non-payment or financial disputes.

4. Platform Access and License

4.1 License Grant — Gate Main grants Clients a limited, non-exclusive, non-transferable license to access and use the platform for legitimate business purposes.

4.2 Restrictions — Clients may not reverse engineer or decompile the platform; copy system architecture or data; scrape or extract data without authorization; resell platform access; share login credentials with unauthorized parties; or use the platform for fraudulent activities.

4.3 System Modifications — Gate Main reserves the right to update, modify, or enhance platform features at any time without prior notice.

5. Marketplace Usage

5.1 Transactions — Registered Clients may purchase or sell travel services through the Gate Main Marketplace.

5.2 Supplier Responsibility — Suppliers are responsible for ensuring that product listings are accurate, including prices, availability, cancellation policies, and service descriptions.

5.3 Product Availability — Gate Main does not guarantee product availability or accuracy of supplier data.

5.4 Pricing — Prices displayed in the Marketplace are typically shown in AED, EUR or USD unless otherwise stated and are net prices excluding local taxes or government fees.

5.5 Verification — Gate Main may perform due diligence on suppliers and clients before granting marketplace access.

6. Payments and Wallet Policy

6.1 Prepaid Wallet — All bookings require a sufficient balance in the Client’s prepaid wallet.

6.2 Booking Confirmation — Bookings are confirmed only when sufficient funds are available and the transaction is successfully processed.

6.3 Automatic Deductions — The system automatically deducts booking amounts from the Client’s wallet at the time of confirmation.

6.4 Wallet Funding — Clients may fund their wallet through approved payment methods supported by the platform.

6.5 Refunds — Eligible refunds for cancellations will be credited to the Client’s wallet or original payment method where applicable.

6.6 Chargebacks — Chargebacks for confirmed or consumed bookings are not accepted unless required by law.

6.7 Payment Disputes — Clients must report payment discrepancies within five (5) business days of receiving a transaction statement.

6.8 Insufficient Balance — Gate Main reserves the right to cancel bookings or suspend accounts if the wallet balance is insufficient.

7. Cancellations and Amendments

7.1 Supplier Policies — Cancellation and amendment policies are determined by the individual travel suppliers.

7.2 Client Responsibility — Clients are responsible for reviewing supplier policies before confirming bookings.

7.3 Financial Liability — Clients bear all financial consequences related to late cancellations, no-shows, or non-refundable bookings.

7.4 Refund Processing — Refunds are typically processed within 14–30 business days, depending on supplier confirmation.

8. Intellectual Property

All intellectual property rights related to the Gate Main platform, including software, APIs, trademarks, logos, and documentation, remain the exclusive property of Gate Main.

Clients may not copy, reproduce, modify, or distribute any part of the platform without prior written consent.

9. Data Protection and Privacy

Gate Main respects the privacy of its clients and processes personal data in accordance with applicable laws including EU General Data Protection Regulation (GDPR) and UAE data protection regulations.

Personal data may be processed for account management, booking fulfillment, fraud prevention, customer support, and legal compliance.

Data may be shared with travel suppliers, payment providers, and regulatory authorities when legally required.

10. Limitation of Liability

Gate Main operates as a technology intermediary connecting travel suppliers and distributors.

Gate Main shall not be liable for service failures by travel suppliers, incorrect supplier information, travel disruptions or cancellations, indirect or consequential damages, or loss of profits or business opportunities.

To the maximum extent permitted by law, the total liability of Gate Main shall not exceed the amount paid by the Client for the specific transaction giving rise to the claim.

11. Indemnification

The Client agrees to indemnify and hold Gate Main harmless from any claims, damages, liabilities, or expenses arising from misuse of the platform, breach of these Terms, violation of applicable laws, or disputes with travel suppliers or end customers.

12. Force Majeure

Gate Main shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, government restrictions, network failures, cyber attacks, or supplier insolvency.

13. Termination

Gate Main may terminate or suspend platform access at any time if the Client violates these Terms, fraudulent activity is suspected, payment obligations are not met, or legal compliance requires termination.

Clients may terminate their account by providing written notice.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

15. Amendments to Terms

Gate Main reserves the right to update these Terms at any time.

Updated versions will be published on the website and continued use of the platform constitutes acceptance of the updated Terms.

16. Contact Information