Gate Main GmbH — Terms & Conditions and Privacy Policy

Company Name: Gate Main GmbH
Registered Office: Vienna, Austria
Applicable Law: Republic of Austria
Currency: EUR (€)

1. Introduction

Welcome to Gate Main GmbH (“Gate Main”, “we”, “our”, or “us”).
These Terms and Conditions (“Terms”) and Privacy Policy (“Policy”) govern your access to and use of the Gate Main Technology Platform and the Gate Main Marketplace (collectively, the “Services”).

By accessing or using our systems, portals, or APIs, you (“Client”, “User”, or “Partner”) agree to these Terms and acknowledge that you have read and understood our Privacy Policy.

2. Definitions

• Platform: All digital systems operated by Gate Main, including B2B/B2C portals, API/XML connections, and related software.
• Marketplace: The Gate Main environment where travel businesses buy and sell travel-related products.
• Client/User: Any individual or entity registered to use Gate Main’s services.
• Wallet: Prepaid balance account used for transactions.
• Products: Travel and hospitality services offered (e.g., hotels, transfers, activities, tours, flights).

3. Access and License

3.1 License Grant
Gate Main grants a non-exclusive, non-transferable license to access and use its platform for legitimate business operations.

3.2 Restrictions
The Client may not:

• Reverse-engineer or copy system architecture;
• Share login credentials;
• Use the system for fraudulent or unauthorized purposes.

3.3 System Updates
Gate Main may modify, enhance, or upgrade its system features at any time without prior notice.

4. Marketplace Use

4.1 Transactions
Registered Clients may buy or sell travel services via the Gate Main Marketplace.

4.2 Accuracy of Information
Each Client is responsible for ensuring that product listings (prices, availability, policies, and descriptions) are accurate and updated.

4.3 Pricing and Taxes
All marketplace prices are in EUR (€) and are net prices, exclusive of local or resort taxes unless otherwise stated.

4.4 Payment Settlement
All marketplace transactions are executed through Gate Main’s wallet or secure payment gateway.

4.5 Verification
Gate Main reserves the right to verify company credentials before granting or maintaining marketplace access.

5. Payment and Wallet Policy

5.1 Prepaid Wallet
All purchases and bookings require a funded wallet. Bookings are confirmed only when sufficient funds are available.

5.2 Automatic Deductions
The system automatically deducts transaction amounts at the time of booking.

5.3 Refunds
Refunds for eligible cancellations are credited to the Client’s wallet or original payment method.
Chargebacks are not accepted for confirmed or used bookings.

5.4 Dispute Period
Clients must report payment discrepancies within 5 working days of receiving a statement.

5.5 Non-Payment
Failure to maintain sufficient wallet funds may lead to booking cancellations or account suspension.

6. Cancellations and Amendments

6.1 Provider Rules Apply
Cancellations and amendments follow the policies of the respective suppliers (hotels, airlines, DMCs, etc.).

6.2 Client Responsibility
The Client bears all financial consequences for late cancellations or no-shows.

6.3 Refund Processing
Refunds (if applicable) are processed within 14–30 business days, depending on supplier confirmation.

7. Data Protection and Privacy Policy

Gate Main GmbH respects your privacy and is committed to protecting personal data in compliance with the EU General Data Protection Regulation (GDPR) and Austrian data protection laws.

7.1 Data Controller

Gate Main GmbH
Registered Office: Vienna, Austria
Email: privacy@gatemain.com

7.2 Data We Collect

We collect and process the following information:

• Company and business contact details;
• Account registration data;
• Transaction and booking information;
• Communication logs;
• Technical data (IP, device, and browser type);
• Optional marketing preferences.

7.3 Purpose of Data Processing

We process data for:

• Account setup and authentication;
• Booking and transaction fulfillment;
• Fraud prevention and account security;
• Customer support and communication;
• Legal compliance and financial audits.

7.4 Lawful Basis

We rely on:

• Contractual necessity (to provide services);
• Legitimate interest (fraud prevention, system improvement);
• Legal obligation (tax, accounting compliance);
• Consent (for marketing communications).

7.5 Data Sharing

We share information only with:

• Travel suppliers (for booking fulfillment);
• Payment providers (for transaction processing);
• Regulatory or law enforcement authorities (as required by law).

7.6 Data Storage and Security

• All systems use SSL 256-bit encryption and PCI DSS Level 1 payment gateways.
• Servers are hosted in secure EU data centers with redundant backups.

7.7 Data Retention

Personal and company data are stored only as long as necessary for legal, accounting, or operational purposes.

7.8 International Transfers

If data is transferred outside the EU/EEA, Gate Main ensures compliance through EU Standard Contractual Clauses and equivalent safeguards.

7.9 User Rights

Under GDPR, users have the right to:

• Access their data;
• Rectify inaccuracies;
• Request deletion;
• Restrict or object to processing;
• Request data portability;
• Withdraw consent at any time.

Requests may be sent to: info@gatemain.com

7.10 Cookies

The Gate Main platform uses cookies to enhance performance, track sessions, and personalize user experience.
Users can manage or disable cookies through their browser settings.

7.11 Marketing Communication

Gate Main may send relevant product and industry updates.
Users can opt out at any time by clicking “Unsubscribe” or contacting info@gatemain.com.

8. Intellectual Property

All intellectual property rights, including software, APIs, designs, and trademarks, remain the exclusive property of Gate Main GmbH.
The Client may not modify, reproduce, or distribute Gate Main’s proprietary materials without written consent.

9. Service Availability and Maintenance

Gate Main aims to maintain 99% uptime and may perform scheduled maintenance when necessary.
Temporary downtime due to technical issues or force majeure does not constitute a breach of contract.

10. Liability and Indemnity

Gate Main acts solely as a technology and marketplace provider and is not responsible for the actual provision of travel services by suppliers.
Clients agree to indemnify Gate Main against any losses, claims, or damages arising from misuse or non-compliance with these Terms.

11. Force Majeure

Gate Main shall not be liable for delays or non-performance caused by events beyond its control, including natural disasters, wars, strikes, cyberattacks, or third-party supplier failures.

12. Termination

Gate Main reserves the right to suspend or terminate any account for:

• Breach of contract;
• Fraudulent activity;
• Violation of data or payment policies;
• Non-payment of dues.

Clients may request termination with 30 days’ written notice, provided all balances are settled.

13. Governing Law and Jurisdiction

These Terms and the Privacy Policy are governed by Austrian law.
Any disputes shall be settled through arbitration at the Vienna International Arbitral Centre (VIAC), Vienna, Austria.

14. Updates to These Terms

Gate Main reserves the right to modify or update these Terms and the Privacy Policy at any time.
Changes will take effect immediately upon publication on www.gatemain.com.

15. Contact Information

Gate Main GmbH
Registered Office:  Börsegasse 10/3, Wien A-1010, Austria   
 Email: info@gatemain.com

Website: www.gatemain.com

© 2025 Gate Main GmbH — Vienna, Austria. All Rights Reserved.